being a customer service representative is not as easy as it sounds.. Really needs the skills to make customers feel relax and calm down when they are angry, need to make them happy.. Even though we are not that good, we must show that we are good... This is where your playing 'pretends' plays an important part..
Actually today is my off day but I went to the office anyways..I had to decorate my team's board. I hope I did good coz I'm not that creative to do things such as decorating.. Hahaha... soooo boring today... Didn't do much..
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